Refund Policy

This Refund Policy outlines the terms and conditions under which Mediizo Concern (“Mediizo”, “we”, “our”, or “us”) processes returns, refunds, and replacements for products purchased through https://mediizoconcern.com/. By placing an order on our website, you agree to this Refund Policy.

1. General Policy

Due to the sensitive and regulated nature of medicines and healthcare products, refunds and returns are limited and subject to strict conditions. We prioritize product safety, hygiene, and compliance with healthcare standards.

2. Non-Returnable Products

The following items are generally not eligible for return or refund:

  • Prescription medicines

  • Opened or used medicines

  • Perishable healthcare products

  • Personal care items once opened

  • Products damaged due to misuse or improper handling by the customer

These restrictions are in place to ensure safety and regulatory compliance.

3. Eligible Returns

Returns may be accepted under the following conditions:

  • The product delivered is incorrect

  • The product is damaged during delivery

  • The product is expired at the time of delivery

  • The product is defective or faulty

Customers must report such issues within 24 to 48 hours of delivery.

4. Return Process

To request a return or refund:

  1. Contact our customer support team via phone, WhatsApp, or email.

  2. Provide your order number and details of the issue.

  3. Submit clear photos of the product and packaging (if damaged or incorrect).

Our team will review the request and may arrange for pickup or provide further instructions.

5. Refund Approval and Processing

  • Refunds are processed only after verification and approval by our team.

  • Approved refunds will be issued through the original payment method.

  • Processing time may vary depending on the payment provider and bank policies.

In certain cases, we may offer a replacement instead of a refund.

6. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team. Once the order has been dispatched, cancellation may not be possible.

Mediizo reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be provided if payment has already been made.

7. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error, such as incorrect or defective products.

8. Contact Information

For refund or return requests, please contact:

Mediizo Concern
Rajbiraj-01, Saptari, Nepal
Phone: 9842958050
WhatsApp: 9819973710
Email: mediizoconcern@gmail.com
Website: https://mediizoconcern.com/